May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness
| Autor: | Arikan, Esra, Altinigne, Nesenur, Kuzgun, Ebru, Okan, Mehmet |
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| Zdroj: | In Journal of Retailing and Consumer Services January 2023 70 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect