Social learning effects of complaint handling on social media: Self-construal as a moderator
| Autor: | Ku, Hsuan-Hsuan, Shang, Rong-An, Fu, Yi-Fan |
|---|---|
| Zdroj: | In Journal of Retailing and Consumer Services March 2021 59 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Ku, Hsuan-Hsuan, Shang, Rong-An, Fu, Yi-Fan |
|---|---|
| Zdroj: | In Journal of Retailing and Consumer Services March 2021 59 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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Full Text from ScienceDirect