Emotional labor in a non-isolated service encounter - The impact of customer observation on perceived authenticity and perceived fairness
| Autor: | Olk, Stephan, Lindenmeier, Jörg, Tscheulin, Dieter K., Zogaj, Adnan |
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| Zdroj: | In Journal of Retailing and Consumer Services January 2021 58 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect