Beyond good and bad: Challenging the suggested role of emotions in customer experience (CX) research
| Autor: | Manthiou, Aikaterini, Hickman, Ellie, Klaus, Phil |
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| Zdroj: | In Journal of Retailing and Consumer Services November 2020 57 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect