The moderating effect of cultural value orientations on behavioral responses to dissatisfactory service experiences
| Autor: | Schoefer, Klaus, Wäppling, Anders, Heirati, Nima, Blut, Markus |
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| Zdroj: | In Journal of Retailing and Consumer Services May 2019 48:247-256 |
| Databáze: | ScienceDirect |
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