A light in the dark: The benefits of co-production in service failures
| Autor: | Pacheco, Natália Araújo, Becker, Larissa Carine Braz, Brei, Vinícius Andrade |
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| Zdroj: | In Journal of Retailing and Consumer Services January 2017 34:95-101 |
| Databáze: | ScienceDirect |
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