A customer-oriented organisational diagnostic model based on data mining of customer-complaint databases
| Autor: | Chen, Chi-Kuang, Shie, An-Jin, Yu, Chang-Hsi |
|---|---|
| Zdroj: | In Expert Systems With Applications 2012 39(1):786-792 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
|
Full Text from ScienceDirect