Service with an e-smile: Employee authenticity and customer use of web-based support services
| Autor: | Turel, Ofir, Connelly, Catherine E., Fisk, Glenda M. |
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| Zdroj: | In Information & Management March-April 2013 50(2-3):98-104 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect