Conceptualizing the role of virtual service agents in service failure recovery: Guiding insights
| Autor: | Majeed, Salman, Kim, Woo Gon, Nimri, Rawan |
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| Zdroj: | In International Journal of Hospitality Management October 2024 123 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect