“His lack of a mask ruined everything.” Restaurant customer satisfaction during the COVID-19 outbreak: An analysis of Yelp review texts and star-ratings
| Autor: | Kostromitina, Maria, Keller, Daniel, Cavusoglu, Muhittin, Beloin, Kyle |
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| Zdroj: | In International Journal of Hospitality Management September 2021 98 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect