Transformational leadership and service recovery performance: The mediating effect of emotional labor and the influence of culture
| Autor: | Luo, Anqi, Guchait, Priyanko, Lee, Lindsey, Madera, Juan M. |
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| Zdroj: | In International Journal of Hospitality Management January 2019 77:31-39 |
| Databáze: | ScienceDirect |
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