Emotional labor in the hospitality industry: The influence of contextual factors
| Autor: | Shani, Amir, Uriely, Natan, Reichel, Arie, Ginsburg, Limor |
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| Zdroj: | In International Journal of Hospitality Management February 2014 37:150-158 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect