A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American Customer Satisfaction Index
| Autor: | Deng, W.J., Yeh, M.L., Sung, M.L. |
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| Zdroj: | In International Journal of Hospitality Management December 2013 35:133-140 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect