Service recovery: a framework and empirical investigation
| Autor: | Miller, Janis L *, Craighead, Christopher W, Karwan, Kirk R |
|---|---|
| Zdroj: | In Journal of Operations Management 2000 18(4):387-400 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Miller, Janis L *, Craighead, Christopher W, Karwan, Kirk R |
|---|---|
| Zdroj: | In Journal of Operations Management 2000 18(4):387-400 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
|
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