Service recovery: a framework and empirical investigation
Autor: | Miller, Janis L *, Craighead, Christopher W, Karwan, Kirk R |
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Zdroj: | In Journal of Operations Management 2000 18(4):387-400 |
Databáze: | ScienceDirect |
Externí odkaz: |
Autor: | Miller, Janis L *, Craighead, Christopher W, Karwan, Kirk R |
---|---|
Zdroj: | In Journal of Operations Management 2000 18(4):387-400 |
Databáze: | ScienceDirect |
Externí odkaz: |