A network-based concept extraction for managing customer requests in a social media care context
| Autor: | Misuraca, Michelangelo *, Scepi, Germana, Spano, Maria |
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| Zdroj: | In International Journal of Information Management April 2020 51 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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Full Text from ScienceDirect