Service quality management in hospitality, tourism and leisure: Jay Kandampully, Connie Mok and Beverley Sparks (Eds.), The Haworth Press, Binghamton, NY, 2001, ISBN 0-7890-1141-7
| Autor: | McLean, F |
|---|---|
| Zdroj: | In Tourism Management 2003 24(1):115-116 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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Full Text from ScienceDirect