Rapid process redesign in a university-based emergency department: Decreasing waiting time intervals and improving patient satisfaction

Autor: Spaite, Daniel W., Bartholomeaux, Fran, Guisto, John, Lindberg, Elizabeth, Hull, Becky, Eyherabide, Alicia, Lanyon, Sally, Criss, Elizabeth A., Valenzuela, Terence D., Conroy, Carol
Zdroj: In Annals of Emergency Medicine February 2002 39(2):168-177
Databáze: ScienceDirect