The effect of the valence of forgiveness to service recovery strategies and service outcomes in food delivery apps
| Autor: | Kaur, Puneet, Talwar, Shalini, Islam, Nazrul, Salo, Jari, Dhir, Amandeep |
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| Zdroj: | In Journal of Business Research August 2022 147:142-157 |
| Databáze: | ScienceDirect |
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