Leveraging non-respondent data in customer satisfaction modeling
| Autor: | Zihayat, Morteza, Ayanso, Anteneh, Davoudi, Heidar, Kargar, Mehdi, Mengesha, Nigussie |
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| Zdroj: | In Journal of Business Research October 2021 135:112-126 |
| Databáze: | ScienceDirect |
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