When and how frontline service employee authenticity influences purchase intentions
| Autor: | Matthews, Lynn, Eilert, Meike, Carlson, Les, Gentry, Jim |
|---|---|
| Zdroj: | In Journal of Business Research June 2020 114:111-123 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Matthews, Lynn, Eilert, Meike, Carlson, Les, Gentry, Jim |
|---|---|
| Zdroj: | In Journal of Business Research June 2020 114:111-123 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
|
Full Text from ScienceDirect