Linking organizational service orientation to retailer profitability: Insights from the service-profit chain
| Autor: | Briggs, Elten, Deretti, Sandro, Kato, Heitor Takashi |
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| Zdroj: | In Journal of Business Research February 2020 107:271-278 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect