Language divergence in service encounters: Revisiting its influence on word-of-mouth
| Autor: | Balaji, M.S., Roy, Sanjit Kumar, Lassar, Walfried M. |
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| Zdroj: | In Journal of Business Research March 2017 72:210-213 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Balaji, M.S., Roy, Sanjit Kumar, Lassar, Walfried M. |
|---|---|
| Zdroj: | In Journal of Business Research March 2017 72:210-213 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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Full Text from ScienceDirect