How a firm's best versus normal customers react to compensation after a service failure
| Autor: | Gelbrich, Katja, Gäthke, Jana, Grégoire, Yany |
|---|---|
| Zdroj: | In Journal of Business Research October 2016 69(10):4331-4339 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | Gelbrich, Katja, Gäthke, Jana, Grégoire, Yany |
|---|---|
| Zdroj: | In Journal of Business Research October 2016 69(10):4331-4339 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
|
Full Text from ScienceDirect