Multichannel service providers' strategy: Understanding customers' switching and free-riding behavior
| Autor: | Chou, Szu-Yu, Shen, George C., Chiu, Hung-Chang, Chou, Yu-Tsun |
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| Zdroj: | In Journal of Business Research June 2016 69(6):2226-2232 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect