Service employees' willingness to report complaints scale: Cross-country application and replication
| Autor: | Walsh, Gianfranco a, ⁎, Northington, William Magnus b, Hille, Patrick a, Dose, David a |
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| Zdroj: | In Journal of Business Research March 2015 68(3):500-506 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect