The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis
| Autor: | Snipes, Robin L. *, Oswald, Sharon L., LaTour, Michael, Armenakis, Achilles A. |
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| Zdroj: | In Journal of Business Research 2005 58(10):1330-1339 |
| Databáze: | ScienceDirect |
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