Antecedents and Consequences of Customer Satisfaction: Do They Differ Across Online and Offline Purchases?
| Autor: | Hult, G. Tomas M., Sharma, Pratyush Nidhi, Morgeson, Forrest V., III, Zhang, Yufei |
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| Zdroj: | In Journal of Retailing March 2019 95(1):10-23 |
| Databáze: | ScienceDirect |
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