Customer Rage Episodes: Emotions, Expressions and Behaviors
| Autor: | McColl-Kennedy, Janet R., Patterson, Paul G., Smith, Amy K., Brady, Michael K. |
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| Zdroj: | In Journal of Retailing 2009 85(2):222-237 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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| Autor: | McColl-Kennedy, Janet R., Patterson, Paul G., Smith, Amy K., Brady, Michael K. |
|---|---|
| Zdroj: | In Journal of Retailing 2009 85(2):222-237 |
| Databáze: | ScienceDirect |
| Externí odkaz: |
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Full Text from ScienceDirect