Can customer loyalty to a salesperson be harmful? Examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
| Autor: | Chaker, Nawar N., Beeler, Lisa L., Delpechitre, Duleep |
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| Zdroj: | In Industrial Marketing Management July 2021 96:238-253 |
| Databáze: | ScienceDirect |
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Full Text from ScienceDirect