| Autor: |
Garnsey, Beth A., Powel, Ronald R. |
| Jazyk: |
angličtina |
| Rok vydání: |
2003 |
| Předmět: |
|
| Zdroj: |
Garnsey, Beth A. and Powel, Ronald R. Los servicios de referencia a través del correo electrónico en la biblioteca pública. Boletín de la Asociación Andaluza de Bibliotecarios, 2003, n. 71, pp. 58-76. [Journal article (Paginated)] |
| Druh dokumentu: |
Journal article (Paginated) |
| Popis: |
Although more and more libraries are offering electronic mail reference services, little information about these services has been reported. We conducted and exploratory survey to examine public library e-mail reference services and the patrons who use them. Data collection techniques included a questionnaire mailed to participating libraries and a Web-based questionnaire completed by library patrons. Data gathered included: (1) information on the provision and administration of e-mail reference services provided by public libraries across the United States; (2) characteristics of public library email reference patrons and their satisfaction with the service they received; and (3) classification of email reference questions received by public libraries. Characteristics of the e-mail reference services varied considerably, but the patrons, citing ease and convenience as the major reasons for using such services, were mostly satisfied with what they received. |
| Databáze: |
E-LIS (Eprints in Library & Information Science) |
| Externí odkaz: |
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