Customer satisfaction with value chain credits of pangasius industry in Vietnam
| Autor: | Hoai, Linh Dang |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2021 |
| Předmět: | |
| Zdroj: | Management Science Letters, Pp 1893-1900 (2021) |
| Druh dokumentu: | article |
| ISSN: | 1923-9335 1923-9343 |
| DOI: | 10.5267/j.msl.2021.1.013 |
| Popis: | This study assesses customer satisfaction with value chain credits of the pangasius industry in Vietnam using the Servqual model and survey data in 2018. Based on it, some study recommendations related to increasing customer satisfaction are proposed while implementing credit products under the current Vietnamese pangasius value chain. This article aims to assess the satisfaction of customers who are applying for a loan under the value chain credit model for the pangasius industry. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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