A Literature Survey of Recent Advances in Chatbots

Autor:	Guendalina Caldarini, Sardar Jaf, Kenneth McGarry
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	chatbot conversational agents human-computer dialogue system social chatbots ChatScript conversational modelling Information technology T58.5-58.64
Zdroj:	Information, Vol 13, Iss 1, p 41 (2022)
Druh dokumentu:	article
ISSN:	2078-2489
DOI:	10.3390/info13010041
Popis:	Chatbots are intelligent conversational computer systems designed to mimic human conversation to enable automated online guidance and support. The increased benefits of chatbots led to their wide adoption by many industries in order to provide virtual assistance to customers. Chatbots utilise methods and algorithms from two Artificial Intelligence domains: Natural Language Processing and Machine Learning. However, there are many challenges and limitations in their application. In this survey we review recent advances on chatbots, where Artificial Intelligence and Natural Language processing are used. We highlight the main challenges and limitations of current work and make recommendations for future research investigation.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/f7777aa035aa4aa7b208828ac6103aee Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF Plný text ve formátu HTML
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