| Autor: |
Eva María Pertusa Ortega, Juan José Tarí Guilló, Jorge Pereira Moliner, José Francisco Molina Azorín, Mª Dolores López Gamero |
| Jazyk: |
Catalan; Valencian<br />English<br />Spanish; Castilian |
| Rok vydání: |
2013 |
| Předmět: |
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| Zdroj: |
Intangible Capital, Vol 9, Iss 1, Pp 199-224 (2013) |
| Druh dokumentu: |
article |
| ISSN: |
1697-9818 |
| DOI: |
10.3926/ic.400 |
| Popis: |
Purpose: Quality certification helps companies to improve efficiency and performance. The aim of this study is to analyze the differences between certified and non-certified hotels regarding the implementation of quality management practices, the performance and the competitive advantage, and the changes in organizational structure. Design/methodology/approach: The paper classifies the hotels in two groups: quality certified and non-certified hotels. It then examines the differences between both groups. Findings: The findings show that certified hotels develop quality management practices in a higher extent, achieve better performance levels and a differentiation competitive advantage, and have higher levels of formalization and interdepartmental coordination. Originality/value: The contribution of the paper is to analyze if quality certification adds value for the hotel industry. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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