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Background: The purpose of the study was to establish the relationship between local government conflicts and service delivery in Iganga District Local Government by examining the relationship between political conflicts and service delivery, assessing the relationship between administrative conflicts and service delivery, and establishing the relationship between procurement conflicts and service delivery. Methodology: The researcher used a case study correlational and cross-sectional survey design characterized by both qualitative and quantitative methods. The population of the study was 75 participants but only 62 were selected as respondents using Krejcie & Morgan (1970). Results: The response rate for the study was 96.7%. Findings identified procurement process conflicts, contract award conflicts, contract management conflicts, budget allocation conflicts, human resource conflicts, oversight conflicts, and protests by political leaders and citizens as common conflicts in Iganga District, There was (r=-0.751, sig=0.001) a negative significant relationship between political conflicts and service delivery in the Iganga District. The correlation between administrative conflicts and the quality of service was -0.244 with a significance value of 0.084. Therefore, there is a weak negative insignificant relationship between administrative conflicts and service delivery in the Iganga district local government. The correlation between procurement conflicts and service delivery was 0.782 with a significance value of 0.001. Conclusion: Therefore, there was a good negative significant relationship between procurement conflicts and service delivery in Iganga District local government. This means that conflicts cause a delay in service delivery as well as limit the quality of services provided by the Iganga District Local Government. Recommendation: The researcher recommends that; political leaders should come up with bylaws that streamline the roles and responsibilities of political and technical staff, administrators should work within given guidelines, and contracts committees should always seek the technical guidance of the technocrats for timely, effective, and quality services. |
