ANALYSIS OF E-GOVERNMENT SERVICES IN SOUTH AFRICA – WHAT ARE THE REASONS FOR POOR IMPLEMENTATION UNDER FAVORABLE CONDITIONS
| Autor: | Mhlengi KELBITSCH, Vito BOBEK, Tatjana HORVAT |
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| Jazyk: | angličtina |
| Rok vydání: | 2023 |
| Předmět: | |
| Zdroj: | USV Annals of Economics and Public Administration, Vol 23, Iss 1(37), Pp 182-199 (2023) |
| Druh dokumentu: | article |
| ISSN: | 2285-3332 2344-3847 |
| Popis: | Many governments worldwide are increasingly using developments in information and communication technologies (ICT) to provide online services to their citizens. This process is commonly referred to as e-government. South Africa is one of the leading nations in technology and overall development in the Sub-Saharan-African region. Nevertheless, South Africa has failed to successfully implement a wide range of e-Government services for its population over the past years. This paper focuses on analyzing the success factors for a seamless implementation of eGovernment systems and how countries such as Kenya, which are not a developed as South Africa, were able to adapt and successfully implement functioning systems for their citizens. The theoretical research results have indicated what the main success factors are in e-government implementation. Further analysis has been conducted to find out what the reasons are that South Africa has a non-functioning e-government system. An embedded case study approach has been selected to focus on selected aspects of the case study. The paper provides a comprehensive overview of the current state of e-government services in South Africa and compares it with other Sub-Saharan countries with similar economic conditions. This comparison allows for a better understanding of the challenges and opportunities faced by South Africa in improving its e-government services. |
| Databáze: | Directory of Open Access Journals |
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