An Extended RFM Model for Customer Behaviour and Demographic Analysis in Retail Industry

Autor: Ho Thanh, Nguyen Suong, Nguyen Huong, Nguyen Ngoc, Man Dac-Sang, Le Thao-Giang
Jazyk: angličtina
Rok vydání: 2023
Předmět:
Zdroj: Business Systems Research, Vol 14, Iss 1, Pp 26-53 (2023)
Druh dokumentu: article
ISSN: 1847-9375
DOI: 10.2478/bsrj-2023-0002
Popis: Customer segmentation has become one of the most innovative ways which help businesses adopt appropriate marketing campaigns and reach targeted customers. The RFM model and machine learning combination have been widely applied in various areas.
Databáze: Directory of Open Access Journals