| Autor: |
Burcu Uysal, Seyhan Özkul, Ayşenur Bayraktar |
| Jazyk: |
angličtina |
| Rok vydání: |
2024 |
| Předmět: |
|
| Zdroj: |
International Journal of Contemporary Educational Research, Vol 11, Iss 2, Pp 158-173 (2024) |
| Druh dokumentu: |
article |
| ISSN: |
2148-3868 |
| DOI: |
10.52380/ijcer.2024.11.2.540 |
| Popis: |
This quasi-experimental study examines the effectiveness of a psychoeducational group intervention program consisting of psychoeducation sessions and group exercises based on psychodrama warm-up activities resulting from the needs of public sector call center agents in the workplace. Forty municipality call center employees from two municipalities (intervention and control groups) completed pre- and post-test measures before and after the intervention program. A follow-up session for the intervention group took place one month after the completion of the intervention sessions. The intervention group showed significant pre-to-post-test short-term effects such as reduced depersonalization, increased mental well-being, psychological resilience, personal accomplishment, group atmosphere, and group cohesion. On the other hand, no significant difference was noted in the control group from pre- to post-test, except for the decrease in the group atmosphere scores. Group atmosphere and group cohesion scores remained significantly increased after one-month follow-up measures compared to the pre-test in the intervention group. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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