Frontline police employees’ social construction of client service

Autor:	Karel Stanz, G. J. Schwart, W. J. Schurink
Jazyk:	angličtina
Rok vydání:	2007
Předmět:	Leadership performance client service organisational change and modernist qualitative methodology grounded theory Personnel management. Employment management HF5549-5549.5
Zdroj:	SA Journal of Human Resource Management, Vol 5, Iss 3, Pp 38-47 (2007)
Druh dokumentu:	article
ISSN:	1683-7584 2071-078X
DOI:	10.4102/sajhrm.v5i3.150
Popis:	The social construction of frontline employees’ client service plays a major role in organisational success. This study illuminated why frontline personnel are reluctant to accept organisational change which is in line with new policing philosophies. Applying modernist qualitative methodology, and particularly grounded theory within a case study design a ‘process satisfaction model’ was developed with the aim to improve employee satisfaction with internal processes and ultimately service delivery. This model may be used for change in the South African Police Service SAPS) and other government departments.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/bbd0d4f9aeb14a098aa93f294e63938c Zobrazit plný text záznamu View record in DOAJ