Methods of quality assessment services airport operations
| Autor: | A. A. Fridlyand, V. K. Soluyanov |
|---|---|
| Jazyk: | ruština |
| Rok vydání: | 2020 |
| Předmět: | |
| Zdroj: | Путеводитель предпринимателя, Vol 0, Iss 24, Pp 411-422 (2020) |
| Druh dokumentu: | article |
| ISSN: | 2073-9885 2687-136X |
| Popis: | Evaluation of the level of quality of services at regional airports of Russia, in our opinion, should be done in 2 ways: qualitative and quantitative assessment. This article presents a unified methodology for the evaluation of the quality of services at regional airports of the Russian Federation, which is a priority for improving the quality of customer services. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
|