Antecedents of user attitude toward e-government services use: Empirical study on department of lands and survey
Autor: | Raed Masadeh, Dmaithan Almajali, Nida AL-Sous, Haya Almajali, Ramayah Thurasamy |
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Jazyk: | angličtina |
Rok vydání: | 2024 |
Předmět: | |
Zdroj: | International Journal of Data and Network Science, Vol 8, Iss 3, Pp 1437-1450 (2024) |
Druh dokumentu: | article |
ISSN: | 2561-8148 2561-8156 |
DOI: | 10.5267/j.ijdns.2024.3.021 |
Popis: | This qualitative study examined the impact of social media characteristics on the attitude of users toward the use of e-services by the Department of Lands and Survey. The study population comprised users of Department of Lands and Survey e-service, while the study sample comprised 407 users. Data from respondents were analyzed using SEM run using Amos (23). Results showed reliability, security, website design, ease of use, awareness, and digital divide as direct significant antecedents of user attitude toward the use of e-services from the Department of Lands and Survey. Also, all antecedents showed direct significant relationships with user attitude. Results showed a direct significant relationship between user attitude and the use of e-services from the Department of Lands and Survey. Through mediation of user attitude, five indirect significant relationships between the antecedents and the use of e-services from the Department of Lands and Survey were found. The inclusion of new antecedents such as privacy and site content may enhance the understanding of how users use e-services provided by the Department of Lands and Survey. |
Databáze: | Directory of Open Access Journals |
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