Lived experiences of Turkish community pharmacists toward person-centric care: a qualitative analysis
| Autor: | Elif Ulutas Deniz, Muhammad Kamran Rasheed, Rumeysa Eren, Hatice Gözeler |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2024 |
| Předmět: | |
| Zdroj: | Journal of Pharmaceutical Policy and Practice, Vol 17, Iss 1 (2024) |
| Druh dokumentu: | article |
| ISSN: | 2052-3211 20523211 |
| DOI: | 10.1080/20523211.2023.2294942 |
| Popis: | Background: In Turkey, the SMART pharmacist program was launched to enable community pharmacists to deliver patient-centric care services. However, how far this programme has achieved success and what are the challenges faced by the programme need to be evaluated. Objective: This study aimed to explore the experiences of community pharmacists in providing person-centric care services in pharmacies and provide recommendations for improved care effectiveness. Methods: A phenomenological approach was adopted in this study. To conduct qualitative interviews, a semi-structured interview guide was devised to gather insights from the pharmacists. The interviews were coded verbatim. Subsequently, various themes and sub-themes were developed based on the aim and objectives of the study. A total of 14 pharmacists engaged in semi-structured interviews conducted between May and August 2023. Results: Two main themes emerged from the data: challenges in person-centric care and recommendations to improve person-centric care. Barriers were subdivided into patient-related challenges and personal challenges. Recommendations consisted of pharmacists’ professional tasks and recommendations. Conclusion: The findings of this study, suggest that the concerned healthcare authorities should re-evaluate the ‘SMART pharmacist’ program in Turkey and address professional and personal challenges faced by community pharmacists in delivering effective person-centric care. Pharmacists recommend patient follow-up (follow-ups), providing a counselling environment, collaboration with physicians, expansion of pharmacy services. |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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