Perception of nurse leaders about managing conflicts in the hospital environment
| Autor: | Simone Coelho Amestoy, Rejane Santos Peixoto, Raquel Pötter Garcia, Bianca Pozza dos Santos, Camila Neves da Silva, Diego Duro Braga |
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| Jazyk: | portugalština |
| Rok vydání: | 2016 |
| Předmět: | |
| Zdroj: | Revista de Enfermagem da Universidade Federal de Santa Maria, Vol 6, Iss 2, Pp 259-269 (2016) |
| Druh dokumentu: | article |
| ISSN: | 2179-7692 21797692 |
| DOI: | 10.5902/2179769218167 |
| Popis: | Aim: to know the perception of nurse leaders about managing conflicts in the hospital enviroment. Method: qualitative and descriptive research, which was attended by ten nurses who worked in a hospital in southern Brazil. The data collection was conducted from October to November 2014 through semistructured interviews and analyzed according to the Operative Proposal. Results: the relationship conflicts were the most experienced by the participants. Those conflicts were caused by the lack of continuity of the activities performed by the nursing staff and by overwork. Dialogue and meetings were mentioned as the main strategies adopted to minimize them. Final thoughts: to be competent, the conflict management requires greater investment in education, during the graduation |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
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