Antecedents and Outcomes of Service Co-Creation in the Sharing Economy

Autor:	Felicitas Evangelista, Maria Estela Varua, Vivienne Saverimuttu, Rina Datt, Hugh Pattinson, Karina Wardle, Anna Evangelista
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	History of scholarship and learning. The humanities AZ20-999 Social Sciences
Zdroj:	SAGE Open, Vol 12 (2022)
Druh dokumentu:	article
ISSN:	2158-2440 21582440
DOI:	10.1177/21582440221096438
Popis:	The study focuses on service co-creation in the sharing economy, where platform operators mediate the relationship between customers and potential service providers. Service co-creation consists of information sharing, interaction, and responsible behavior that customers undertake voluntarily or willingly to create an experience of value. Based on S-D logic, a theoretical model of service co-creation was developed and tested through structural equation modeling using survey data from 627 respondents in Sydney, Australia. The results provide strong empirical support for the hypothesized relationships between service co-creation, its determinants and impact on customer satisfaction. The implications on theory development and for property owners and platform operators are discussed.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/963b489ca16549f6aca5aee1753ee4e2 Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF Plný text ve formátu HTML
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