Usability evaluation of emergency information systems in educational hospitals in Kerman, Iran

Autor: Farzaneh Behnam, Reza khajouei, Amir Hossein Nabizadeh, Saeed Saedi, Mohammad Mahdi Ghaemi
Jazyk: angličtina
Rok vydání: 2023
Předmět:
Zdroj: BMC Medical Informatics and Decision Making, Vol 23, Iss 1, Pp 1-9 (2023)
Druh dokumentu: article
ISSN: 1472-6947
DOI: 10.1186/s12911-023-02357-3
Popis: Abstract Background Smart and practical health information systems and applications with fewer errors are crucial for healthcare facilities. One method that ensures the proper design of health information systems (HIS) and applications is usability evaluation. Objective This study aimed to evaluate the usability of the emergency information systems used at the emergency departments of four educational hospitals in Kerman, Iran. Method This study was conducted in two phases. In the first phase, the information systems' errors and shortages were identified using a semi-structured questionnaire by users (nurses and the IT staff). In the second phase, based on the results of the first phase, two questionnaires were designed for each group of users to their opinions about the usability of the emergency information systems. Results The average score of “reducing and facilitating user’s daily activities” was significantly different among hospitals (p = 0.03). Shahid Beheshti Hospital obtained the lowest usability score (17.5), and Afzalipour Hospital received the highest usability score (21.75). Moreover, the average score in “use of the HIS” for nurses and IT staff was 2.93 and 3.54 on a scale of 5, respectively. Conclusion Usability evaluation of health information systems is essential to ensure that these systems provide sufficient and accurate information and requirements for users and health care providers. Also, modifying health information systems based on the user views and expectations improves the quality of the system and user-system Interaction.
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