Student support in higher education: campus service utilization, impact, and challenges

Autor: Chithira Johnson, Rizwan Gitay, Abdel-Salam G. Abdel-Salam, Ahmed BenSaid, Radwa Ismail, Rusol Adil Naji Al-Tameemi, Michael H. Romanowski, Batoul Mohamad Kazem Al Fakih, Khalifa Al Hazaa
Jazyk: angličtina
Rok vydání: 2022
Předmět:
Zdroj: Heliyon, Vol 8, Iss 12, Pp e12559- (2022)
Druh dokumentu: article
ISSN: 2405-8440
DOI: 10.1016/j.heliyon.2022.e12559
Popis: Worldwide, university student support services facilitate student performance, contribute to students' success, and increase students' chances of degree completion. Student support services programs' success depends on students' help-seeking behavior. This study explores the help-seeking behavior of Foundation Program and Undergraduate students at Qatar University (QU) through their use of campus services to better understand students' use of these services. The study examines the association between help-seeking behavior, as indicated through services, on student success and persistence in two consecutive semesters, Spring 2019 and Fall 2019. Findings report a significant association between students' services and student success and persistence. A significant difference was reported between at-risk students’ majors and at-risk students in STEM and non-STEM majors. Also, there was a difference in the help-seeking behavior among males and females, nationals and non-nationals, and student classifications.
Databáze: Directory of Open Access Journals