Sustained Improvement in Patient Experience by Optimizing Patient Flow in Ambulatory Settings
| Autor: | Dinesh S Pashankar MD, MBA, Troy Brown BS, MBA, Paul Votto MBA, Marie Follo, Richard N Formica MD, FAST, Michael L Schilsky MD, FAASLD, David C Mulligan MD, FAST, Babar Khokhar MD, MBA |
|---|---|
| Jazyk: | angličtina |
| Rok vydání: | 2022 |
| Předmět: | |
| Zdroj: | Journal of Patient Experience, Vol 9 (2022) |
| Druh dokumentu: | article |
| ISSN: | 2374-3743 23743735 |
| DOI: | 10.1177/23743735221092610 |
| Popis: | Patient experience has become a priority for healthcare institutions as it affects clinical quality of care, financial reimbursement, provider, and patient satisfaction. We report our experience of improving patient experience measured by Press Ganey surveys in a busy multidisciplinary clinic over 65 months. We optimized patient flow in the clinic by technology-facilitated communication among the clinic staff and by a modest space redesign. We noted a significant improvement in “clinic visit” scores from baseline of 82.1 to 84.6 at year 1, 86.1 at year 2, 88.7 at year 3, and 88.9 at year 4 ( P |
| Databáze: | Directory of Open Access Journals |
| Externí odkaz: |
|