Patient Reported Experience in a Pediatric Emergency Department

Autor: Chandan Bal BSc, Mohammad AlNajjar MD, Jennifer Thull-Freedman MD, MSc, Erin Pols RN, Ashley McFetridge RN, Antonia S Stang MD, MSc, MBA
Jazyk: angličtina
Rok vydání: 2020
Předmět:
Zdroj: Journal of Patient Experience, Vol 7 (2020)
Druh dokumentu: article
ISSN: 2374-3735
2374-3743
23743735
DOI: 10.1177/2374373519826560
Popis: Objectives: To describe patient-reported experience in a pediatric emergency department (ED) and determine: ( 1 ) whether there are differences between the experience children report in comparison to their parents; and ( 2 ) whether factors such as time of visit (day, evening, night) and ED census are associated with patient experience. Methods: We conducted a prospective cross-sectional survey of children ≥8 years of age and the parents/guardians of children 0 to 17 years who visited a pediatric ED using a validated patient experience measure. The proportion of respondents for each question indicating that an aspect of their care could have been improved was calculated as problem scores for each survey item. The primary outcome was the overall problem scores for all respondents combined and for children and parents separately. Results: A total of 237 parents and 109 children completed surveys. The areas with the highest problem scores identified by both parents and children were: having enough to do while waiting to be seen (53.5; 95% confidence interval [CI]: 48.1, 58.8) and when to restart usual activities (34.7; 95% CI: 29.7, 40.0). There were meaningful differences in problem scores between children and parents including: doctors and nurses explaining what they were doing (parents: 19; 95% CI: 14.3, 24.7, child 40.4; 95% CI: 31.2, 50.2) and privacy when examined and treated (parents: 17.3; 95% CI: 12.8, 22.9, child: 36.7; 95% CI: 27.8, 46.5). Conclusion: There are differences in reported experience between children and their parents. This highlights the importance of including children when assessing patient experience in a pediatric setting.
Databáze: Directory of Open Access Journals
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