| Autor: |
Rio Yamamoto, Hironori Iwasaki |
| Jazyk: |
japonština |
| Rok vydání: |
2022 |
| Předmět: |
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| Zdroj: |
Maketingu rebyu, Vol 4, Iss 1, Pp 33-41 (2022) |
| Druh dokumentu: |
article |
| ISSN: |
2435-0443 |
| DOI: |
10.7222/marketingreview.2023.005 |
| Popis: |
The aim of this study is to examine the potential of value co-creation in the self-service food retail business, which has been suggested to be low in exploratory research at Zero-waste bulk shops. This suggests the need for a new model for the food retail business beyond traditional norms in Japan. In this study, we conducted exploratory research on the value co-creation process of a Zero-Waste bulk shop from the viewpoint of service-dominant logic. Through field research and user interviews, the study revealed the opportunity of value co-creation based on customers’ characteristic purchase behaviors, such as ‘prepare to visit stores’ and ‘measure an amount,’ which have not been seen in traditional self-service retail businesses to date. The results of analysis using M-GTA to clarify the customers’ value proposition revealed three important factors: ‘values regarding contribution to society’, ‘values regarding self-influence’ and ‘values regarding an ideal lifestyle,’ based on the premise that customers comprehend the background information or context of Zero-waste bulk shops without intervention from store staff and actively engage in the system of a bulk shop. |
| Databáze: |
Directory of Open Access Journals |
| Externí odkaz: |
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