An Exploration of the Role of Quantitative Management Techniques in Public Service Satisfaction Enhancement

Autor: Zhu Lili
Jazyk: angličtina
Rok vydání: 2024
Předmět:
Zdroj: Applied Mathematics and Nonlinear Sciences, Vol 9, Iss 1 (2024)
Druh dokumentu: article
ISSN: 2444-8656
DOI: 10.2478/amns-2024-2146
Popis: Under the background of service-oriented government construction, quantitative management techniques have been widely used in public services, and it is more and more important to study the relationship between them and public service satisfaction. In this paper, the quantitative management strategy of public service is proposed based on the relationship between public service satisfaction and quantitative management technology. Then, a quantitative Kano model is used to analyze the audience demand for public services. Finally, the effect of improving public service satisfaction is evaluated using the independent sample t-test method. The ranges of values of satisfaction X when the quantitative management technique is not used, satisfaction Y when the technique is used, overall importance r, and overall satisfaction α are [0.2248, 0.6402], [0.3239, 0.8441], [0.4016, 0.9587], and [0.6099, 1.3579], respectively, and the fact that X
Databáze: Directory of Open Access Journals