Internal Communication and Employee Satisfaction in Hospitality

Autor:	Ana Čuić Tanković, Ivana Bilić, Iva Brajković
Jazyk:	angličtina
Rok vydání:	2022
Předmět:	job satisfaction communication with superiors communication with colleagues hospitality industry Economic growth development planning HD72-88 Economics as a science HB71-74
Zdroj:	Management : Journal of Contemporary Management Issues, Vol 27, Iss 1, Pp 1-16 (2022)
Druh dokumentu:	article
ISSN:	1331-0194 1846-3363
DOI:	10.30924/mjcmi.27.1.1
Popis:	This paper aims to analyze the influence of internal communication on employee satisfaction in the hospitality industry from the viewpoints of communication with superiors and colleagues. The study uses survey data from two hotels with the same quality rating and the same hotel chain. Our results indicate that both forms of communication positively influence job satisfaction, based on the PLS-SEM method.
Databáze:	Directory of Open Access Journals
Externí odkaz:	https://doaj.org/article/88a837c98a8d4632b56c8e10b26dc323 Zobrazit plný text záznamu View record in DOAJ Plný text ve formátu PDF